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Aftersales: Going the Extra Mile

Strengthen customer relationships and drive sales with platforms for aftersales services.

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71% of your customers are prepared to spend more on services.

But only if the outcome is right. Let's get the full potential out of your aftersales services together. With a customised aftersales platform implemented and precisely tailored to your processes.

Accompany your customers on a seamless journey – far beyond the initial purchase.

With a central point of contact for service, support and additional offers, you not only create a consistent brand experience, but also establish an effective channel for intelligent customer management. The result: stronger customer loyalty and a sustainable business model.

B2B customers are more connected, more informed and more demanding than ever. They expect the highest level of service - in real time, around the clock. A customised customer portal enables a transparent, direct dialogue with your own customers. Here they will find all relevant services and information bundled and up-to-date: product and order details, support enquiries or exclusive services. The portal becomes the central point of contact for the customer relationship. And provides valuable insights for the continuous optimisation of the business.

One-stop shop

All services and products in one place, precisely tailored to user requirements. This creates a seamless customer experience that inspires and retains customers.

Asset management

Complete transparency across the entire machine fleet in real time. Digital asset management documents the life cycle, maintenance history and performance data of individual machines - for optimised service life and well-founded decisions.

Spare parts management

Easy ordering of spare parts thanks to clear catalogues, unique part numbers and simplified ordering processes. This ensures fast availability of the required components and minimises downtimes.

Digital service management

Maintenance orders, repair requests and service calls are digitally recorded, planned and documented - for shorter response times, transparent processes and complete traceability of all activities.

Self-service functions

This is modern self-service: independently maintain customer data, manage orders/contracts, query operating instructions or compile your own analyses. The aim: customers save time and can act more flexibly, companies become more efficient.

Automated customer support

Smart chatbots and precise semantic search functions ensure competent service - always available when customers need it.

What an aftersales platform can do

Consistent omnichannel experience

A seamless, customised platform that combines all products and services in one ecosystem and is geared towards the needs of users – this is exactly what over 70% of customers already expect from modern companies.

Added value

Consistent branding

Reduced maintenance costs

Shorter time-to-market

Cross-selling and upselling potential

Increased customer engagement

Guided customer journey

Features such as self-service, real-time assistance, tracking of service requests, search results through semantic search and automated chatbots help customers to personalise their customer journey.

Added value

  • 24/7 availability of customer-specific information

  • Relief for sales through self-service orders

  • Accelerated international product launches

  • Detailed insights into customer behaviour

  • Increased customer retention rate through customised offers

Digital spare parts depot

Intelligent management and listing of spare parts with exploded views, compatibility information, sale of customised spare parts and ordering options, as well as payments within the platform.

Added value

  • Quick identification of required spare parts

  • Reduced error rate for spare parts orders

  • Improved after-sales experience for customers

  • Additional sales potential in the service business

Spryker Self-Service Platform

Spryker is the only enterprise digital commerce solution that offers a dedicated self-service portal solution and supports both transactional and non-transactional business models.

With the self-service portal, Spryker accelerates ROI and shortens project timelines, enabling companies to realise value and achieve time-to-first transactions faster.

Because Spryker's self-service portal is purpose-built for the Spryker platform, it can serve as a gateway to digital commerce and expansion into new business models (e.g. marketplaces) - all from a single platform, reducing time-to-market and total cost of ownership.

Spryker's offering is more than an e-commerce solution with document management. By integrating business-critical functions, we can optimise the customer experience while reducing operational costs through capabilities such as service ordering, claims management and asset management

For sales teams

  • Get in touch with customers digitally

  • Share personalised offers and messages

  • Support the buying process with Agent Assist

For support teams

  • Lower volume of support tickets

  • Faster problem resolution

  • Improved agent productivity

  • Improved customer experience and satisfaction

For B2B purchasing

  • Independent discovery of new products and services

  • Access to product information and training

  • Purchase and management of orders, shipping, etc.

  • Purchase of after-sales products and services

What we do

Concept & Solution Design

We analyse business processes and design a customer portal solution that is optimally suited to current and future needs.

Vendor Selection

Requirements in harmony with technological possibilities: We put together the technology stack that best suits the task and reveals new potential.

Custom Implementation

Our teams implement customer portals from MVP to fully-fledged application – iteratively, based on direct market feedback, and closely coordinated with internal departments.

Optimisation & Further Development

After the go-live is before the go-live. We continuously develop the solution further and optimise it for maximum performance.

Let's talk

Ready for more?

Let's talk ideas, challenges, needs, and solutions.

Daniel Ristig