Customer Portal: Gateway to Delighted Customers
Long-term relationships need transparency and trust – that’s especially true in B2B. Our tailored Customer Portals take customer interaction to a new level. They boost process efficiency through self-service and automation. Hello, Customer Centricity at its finest, tangible and with noticeable value for everyone.
Let's rethink the digital interface between businesses and customers
B2B customers are more connected, informed, and demanding than ever. They expect top-notch service – in real-time, 24/7. A tailored customer portal enables transparent, immediate dialogue with your customers. Here, they find all relevant services and information bundled and up-to-date: product and order details, support requests, or exclusive services. The portal becomes the central hub for customer relationships. And it provides valuable insights for continuous business optimization.
Tailored customer portals unlock:
- Stronger bonds through personal value for customers
- More efficient processes through self-service solutions
- Increased customer satisfaction thanks to 24/7 support
- Cost reduction through automation of routine tasks
What we do
We analyze business processes and design a Customer Portal solution that perfectly fits current and future needs.
Aligning requirements with technological possibilities: We assemble the technology stack that best fits the task and reveals new potentials.
Our teams implement customer portals from MVP to full application – iteratively based on direct market feedback and closely coordinated with internal departments.
After go-live is before go-live. We continuously develop and optimize the solution for maximum performance.
What sets us apart
Delivering is our top priority. Through smart management, we keep projects on track from discovery to go-live and beyond.
Our experience allows us to quickly grasp the necessary context and then take responsibility for specific domains or even overall coordination.
Our tech experts work on complex architectures and maintain solutions at the highest level, always ready for the next upgrade.
Benefiting from our partner ecosystem, we are able to model the right technology stack for every use case.
We work in partnership and integrate seamlessly into project teams, developing suitable solutions with openness and pragmatism.
Ready for more?
Let's talk ideas, challenges, needs, and solutions.
Daniel Ristig
Director New Business & Strategic Partnerships
daniel.ristig@turbinekreuzberg.com
+49 160 78 6464 7